Frequently Asked Questions
Q. Once my order has been placed, how long will it be before my post is installed and ready?
A. We make every effort to install your post as quickly as possible, within 1 to 3 business days. You will be notified by email, with a picture, immediately upon installation.
Q. Are white posts all that you have available?
A. Your post can be painted White, Yellow, Blue, or Black at no extra charge. All posts are painted at our shop and then installed on your property. We no longer paint posts at the install property for liability reasons. Rest assured that ALL posts are freshly painted before being taken to the property for installation. When your post is installed it will have a fresh coat of paint with every install. The posts are also wiped down after installation.
Q. What are the payment options available?
A. Orders are pre-paid, and can be completed securely online on our website. MasterCard, Visa, American Express and Discover are all accepted, or you can use your PayPal account. While we are using PayPal Merchant services to process our orders you do not need a PayPal account to use this service. By using PayPal as our transaction processing service your transaction will be among the most secure on the internet.
Q. Why should I choose Titan Sign Posts as my sign post vendor?
A. Our 4x4, pressure treated and painted 8 foot sign posts provide over 10% more sales prospects than a standard yard sign. Titan Sign Posts also provide for a higher value look to the property, and a greater stature for your company. We believe the sign and post that is placed at a property can be a direct reflection of your dedication to sales and service for your clients.
Q. What are the terms of the rental period?
A. The average rental period is 6 months. When you place the order, you enter a date to remove the post. If you should need the post for longer than the date you entered, please contact us to let us know. Please use the "Remove Post" request form to have the post removed earlier than the date on your order form. If we do not receive one of these two requests, we will automatically schedule to remove the post on the date specified in your order. If the post is missing from the location, you will be charged a missing post fee.
Q. Will Titan Sign Posts store my signs and hang them with each post installation?
A. The easy answer is yes. Titan Sign Posts will make arrangements to pick up (a months supply or more), store, install and remove your real estate company signs and agent riders at your request.
That being said, you must be willing to take the time while ordering your post installation to make very clear that your sign and or agent riders are to be installed on the post. Please specify company sign and or any agent name riders at checkout in the area marked "special instructions".
While other companies charge for the storing and placement of signs and agent riders, Titan Sign Posts include these as part of our service to you. Please make our endeavor to satisfy you as painless as possible for everyone concerned by providing any and all pertinent information for these requests.
Q. Am I able to request a particular location on the property where I want my sign post placed?
A. Yes, you can do so by placing a stake or other marker in the ground at the particular location prior to our arrival. Please indicate that you have done so in the "special instructions" section of the order form. Otherwise, the post will be placed in an appropriate position on the property. Titan Sign Posts has marker flags available for your use. Simply email or call us to request a bundle of marker flags.
Q. What do you do if it rains on your work days?
A. I like to say "we are providing sign posts not sunshine". "Normal Florida" rain days are treated like any other day. We won’t delay your post installation due to a "normal Florida" rainfall. An "abnormal Florida rainfall" would be a hurricane, severe thunderstorm, or tornado type weather. We will serve your needs ahead of dryness, provided we are not risking safety.
Q. What if I need a sign in an area you don’t service?
A. I will make every effort to perform all services requested. If you make a request for a post installation outside our normal operating area I will make inquiries of other companies and try to get the post installed for you at a reasonable rate. If I can’t find anyone to do the install I will contact you with special pricing for the service. Please don’t fail to make a request for any and all of your special needs if you are happy with our other services. Again, our goal is your complete satisfaction.
Q. Do you sell or rent info boxes and riders?
A. Yes, we have both for rent and will be more than happy to install them at the same time as the post installation. We have a wide variety of riders available on the order page.
Q. What is the highest wall you can build a post for?
A. Our stock posts are 8 feet tall (6 feet installed). We can build up to a 20 foot tall post to clear a 10-12 foot high wall or fence. We don’t recommend posts that tall due to higher wind velocities at the higher post levels. The service for this type of post is more costly and we cannot effectively guarantee sturdy placement of this type of post, though we will perform as requested. All revisits to a site of this nature would be at the expense of the ordering agent.
Q. What if the post starts leaning or falls without extenuating circumstances?
A. Our normal guarantee for a stock 8 foot post is for the duration of the rental. If the post starts leaning or falls without vandalism or other damage we will re-secure the post at no charge.
Q. How will I know when I need to order more panels?
A. We will make every effort to give you enough notice to order new panels when you are running low in our warehouse. However, due to the inconsistency of the market (removals and new listings) we can’t always predict how long the panels in our warehouse will last.
Q. Can you pick up a panel at our office for each installation requested?
A. Unfortunately we can not routinely pick up a single panel for each new listing. However, special community signs are an exception to that policy. A trip charge will be assessed for each trip to pick up under a months supply of panels. Incidentally, when you order your signs from the manufacturer you can have them drop-shipped to our location and we will be happy to inventory them and notify you of their arrival. We will even send a digital picture of the new signs upon delivery for your approval of the sign content.
Q. Do I have to place my order through the website?
A. Yes, at this time all orders must be placed on the website order form to insure accuracy. In the near future we will have faxed orders available and will be offering credit accounts for qualified customers.